We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

More information on our return policy can be found here

Orders usually ship within 48 hours of payment. Once shipped, you will receive a shipping confirmation and tracking code via email. If your order was placed more than 48 hours ago and you have yet to receive a shipping confirmation, please connect with a High Flyer using our live chat or via support@thehighflyer.ca

The High Flyer ships any where in Canada. At this time, we do not ship internationally or to the United States.

Shipping costs vary based on location and they types of items in your cart.

High Flyer Media sources apparel from a variety of vendors and as a result, you may see shipping costs increase if your items are coming from multiple vendors

We believe in complete transparency with our pricing and want our community to know we are working diligently to reduce shipping costs and consolidating the number of vendors we work with to source our merchandise.
We're sorry to hear your order was damaged! Please connect with a High Flyer through live chat or at support@thehighflyer.ca with your order number and we'll get this taken care of for you ASAP!

If you need to cancel or change an order, we recommend doing so as soon as possible before your order is fulfilled by our team. Orders can be cancelled from your account page by selecting the icon next to the shopping cart in the menu bar.

Should you need to modify an order, please contact our team via live chat or at support@thehighflyer.ca and we'll do our best to accommodate any changes provided the order has not already been fulfilled.

If you entered the incorrect shipping address for your order, please contact our team via live chat or at support@thehighflyer.ca

You can also update your address information for future orders by updating your profile within your account.

The High Flyer is proud to say we work with 100% Canadian vendor partners to deliver the best Licensed Brand Swag, Accessories, and cross cultural products in Canada.

We do our best to ensure all products we list are available and ready to ship. Should something you're interested in be out of stock, reach out to our team via live chat or at support@thehighflyer.ca and we'd be happy to provide an update on current stock availability.

We're always interested in working with new Canadian brands! If you'd like to see your brand featured on our shop, connect with our team via live chat or at support@thehighflyer.ca